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Adjusting With Integrity, With David Herring & Sarah Parker―Critical Thinking, Technology, and Compassion in Property Insurance Claims

Updated: Jun 4

AI-Generated Summary

Explore the multifaceted world of property insurance claims through the lens of Sarah Parker and David Herring. Learn how technology, empathy, and critical thinking are revolutionizing the industry. Dive into their unique approaches, ethical practices, and the powerful intersection of tech and humanity in handling insurance claims. Discover practical insights and heartwarming stories that showcase the human side of this profession.

Embracing Versatility in Public Adjusting

In a recent discussion, Sarah, a seasoned public adjuster, claims and CE/CLE educator, highlighted the multifaceted nature of adjusting. Known for her technological expertise, business and process focuses, and commitment to advocacy, Sarah’s journey is marked by a blend of interests and experiences that go beyond traditional adjusting. Her involvement in teaching, writing, and volunteering underscores her dedication to the field, and to the public.

Technology and Public Adjusting

Sarah’s unique perspective on technology stems from her early challenges with the limitations of the traditional education system, which she overcame with lifelong self-study, and by learning to code at 14. This foundation in technology has been instrumental in her approach to public adjusting. She and David emphasize that technology should enhance, not replace, critical thinking. By automating mundane tasks, adjusters can focus more on strategic decision-making.

The Importance of Perspective and Critical Thinking

Sarah's success as a public adjuster is deeply rooted in her ability to understand and communicate diverse perspectives, in addition to technical skills. This skill is vital in an industry often marked by conflict and stress. She advocates for a critical thinking approach, where understanding others' viewpoints and maintaining clear, empathetic communication are key.

“They [the other adjuster] are your teammate, and together you're trying to uncover a truth.” ― Sarah Parker

Addressing the Human Side of Claims

The conversation also touched on the emotional toll of handling claims. Sarah highlighted the importance of recognizing vicarious trauma and compassion fatigue, common among adjusters dealing with clients in distress. By acknowledging these challenges and fostering a supportive environment, professionals can better manage their well-being and continue to serve effectively.

“You can kick before you hug, you can hug and not kick, but you definitely need to hug after you kick.” ― David Herring

David’s Perspective and Expertise

David, another experienced insurance adjuster, umpire, and estimator, shared his insights during the discussion. Known for his ethical approach and extensive knowledge of the industry, David has a unique way of handling claims.

He emphasized the importance of honest communication and the need for adjusters to understand and manage their emotional responses. David’s approach involves building trust and collaboration with all parties involved, ensuring that claims are handled fairly and efficiently.

Collaboration and Mutual Respect

Both Sarah and David advocate for a collaborative approach in claims adjusting, viewing all industry stakeholders as colleagues working towards a common goal. They stress the need for mutual respect and understanding, breaking down the adversarial dynamics that often arise in claims processing.


Sarah and David's stories are testaments to the diverse skill set and compassionate mindset required in public adjusting. Their integration of technology, commitment to education, and emphasis on critical thinking and empathy make them standout figures in the field. For those looking to thrive in public adjusting, their multifaceted approach offers valuable insights into balancing technical proficiency with human-centric service.

Get in touch with David Herring

Get in touch with Sarah Parker

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