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HOME → RESOURCES → BEFORE A LOSS Property insurance resources: before a loss Resources curated with ♡ by Parker Public Adjusting , for property insurance consumers. ​ Coverage within property claims are determined long before policyholders like you, hire companies like us . Coverage starts with your policy, which is a legal contract, with deadlines, limitations and exclusions, and more. ​ Unfortunately, many of our clients don't discover coverage gaps, or underinsurance, until after a claim is filed. Thankfully, there are many resources from policyholder advocacy non-profits, government bodies, and other organizations that can help you to learn how to be an informed consumer. Your property coverage doesn't have to be a mystery. SECTIONS: Disaster and emergency preparedness The informed consumer SUBSCRIBE Disaster and emergency preparedness Have a plan in place. Trust our experience when we say: physical safety is a part of property claim preparedness. NATIONAL/EVERYONE: → Ready.gov → United Policyholders' Roadmap to Preparedness → National Weather Service, NOAA - Disaster Preparedness Disaster Preparedness MINNESOTA: → Protecting your home , MN Dept. of Commerce → Home insurance basics , MN Dept. of Commerce → Get a policy review NATIONAL/EVERYONE: → United Policyholders' buying tips → Wise UP: The Savvy Consumers Guide to Buying Insurance , a United Policyholders’ publication → All about CLUE reports : the database that keeps track of your property and auto claims, similar to a credit report → Essential Property Insurance Coverage Information Withheld from Consumers The informed consumer If you ever have to file a property claim, your property policy influences your coverage. ​ There's a lot to be aware of! Informed Consumer CHECK OUT MORE PROPERTY INSURANCE RESOURCES for policyholders RESOURCES HOME

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HOME → RESOURCES → INTERACTIVE LEARNING Interactive property claim resources Resources curated with ♡ by Parker Public Adjusting , for property insurance consumers. ​ Property insurance certainly isn't a game, but gamification —a form of interactive learning—has been shown to help some people with learning comprehension and retention. LEARN WITH US: How to read a declarations page SUBSCRIBE CHECK OUT MORE PROPERTY INSURANCE RESOURCES for POLICYHOLDERS RESOURCES HOME

AI-Generated Summary Explore the multifaceted world of property insurance claims through the lens of Sarah Parker and David Herring. Learn how technology, empathy, and critical thinking are revolutionizing the industry. Dive into their unique approaches, ethical practices, and the powerful intersection of tech and humanity in handling insurance claims. Discover practical insights and heartwarming stories that showcase the human side of this profession. Embracing Versatility in Public Adjusting In a recent discussion, Sarah, a seasoned public adjuster, claims and CE/CLE educator, highlighted the multifaceted nature of adjusting. Known for her technological expertise, business and process focuses, and commitment to advocacy, Sarah’s journey is marked by a blend of interests and experiences that go beyond traditional adjusting. Her involvement in teaching, writing, and volunteering underscores her dedication to the field, and to the public. Technology and Public Adjusting Sarah’s unique perspective on technology stems from her early challenges with the limitations of the traditional education system, which she overcame with lifelong self-study, and by learning to code at 14. This foundation in technology has been instrumental in her approach to public adjusting. She and David emphasize that technology should enhance, not replace, critical thinking. By automating mundane tasks, adjusters can focus more on strategic decision-making. The Importance of Perspective and Critical Thinking Sarah's success as a public adjuster is deeply rooted in her ability to understand and communicate diverse perspectives, in addition to technical skills. This skill is vital in an industry often marked by conflict and stress. She advocates for a critical thinking approach, where understanding others' viewpoints and maintaining clear, empathetic communication are key. “They [the other adjuster] are your teammate, and together you're trying to uncover a truth.” ― Sarah Parker Addressing the Human Side of Claims The conversation also touched on the emotional toll of handling claims. Sarah highlighted the importance of recognizing vicarious trauma and compassion fatigue, common among adjusters dealing with clients in distress. By acknowledging these challenges and fostering a supportive environment, professionals can better manage their well-being and continue to serve effectively. “You can kick before you hug, you can hug and not kick, but you definitely need to hug after you kick.” ― David Herring David’s Perspective and Expertise David, another experienced insurance adjuster, umpire, and estimator, shared his insights during the discussion. Known for his ethical approach and extensive knowledge of the industry, David has a unique way of handling claims. He emphasized the importance of honest communication and the need for adjusters to understand and manage their emotional responses. David’s approach involves building trust and collaboration with all parties involved, ensuring that claims are handled fairly and efficiently. Collaboration and Mutual Respect Both Sarah and David advocate for a collaborative approach in claims adjusting, viewing all industry stakeholders as colleagues working towards a common goal. They stress the need for mutual respect and understanding, breaking down the adversarial dynamics that often arise in claims processing. Conclusion Sarah and David's stories are testaments to the diverse skill set and compassionate mindset required in public adjusting. Their integration of technology, commitment to education, and emphasis on critical thinking and empathy make them standout figures in the field. For those looking to thrive in public adjusting, their multifaceted approach offers valuable insights into balancing technical proficiency with human-centric service. Get in touch with David Herring Connect with David on LinkedIn David's YouTube Channel David on TikTok David on Instagram WriteLoss Estimating Services Get in touch with Sarah Parker Connect with Sarah on LinkedIn (you must be logged in to see Sarah's profile) Sarah on TikTok Sarah on Instagram Parker Public Adjusting Kuva Media

Discover why this NAIC committee (and its subcommittees) handles key issues like AI and cybersecurity, and why it matters for consumers. 🔑 KEY CONCEPTS Committee Focus―The NAIC's Innovation, Cybersecurity, and Technology Committee addresses critical issues related to emerging technologies, cybersecurity threats, and data privacy within the insurance industry. Subcommittees―These include the Cybersecurity Task Force, Big Data Working Group, AI Working Group, Innovation and Technology Task Force, and Privacy Protections Working Group, each focusing on specific technological and regulatory challenges. Emerging Issues―The committee influences evolving state regulations, related to all things technology, where it intersects with the insurance industry. Public Participation―While NAIC meetings are generally closed to the public, participation is possible through select nonprofit organizations and trade associations that have access to these meetings. What is the NAIC? The National Association of Insurance Commissioners (NAIC) is a U.S. organization that establishes standards and regulatory support for the insurance industry. It comprises insurance commissioners from all 50 states, the District of Columbia, and U.S. territories. These commissioners regulate the insurance industry within their jurisdictions, ensuring consumer protection, with market stability. What Are NAIC Committees? NAIC committees, such as the Innovation, Cybersecurity, and Technology (H) Committee, are essential for developing the NAIC's suggested state insurance regulatory policies and practices. These committees consist of state insurance regulators and other stakeholders who collaborate to address industry challenges. Since the NAIC is a private, non-governmental organization, public participation is very limited, even though this organization often sets the standards and model acts for regulatory matters in the insurance industry. I'll cover that later in the article, but let's get back to the unique, and poignant Committee of focus: The Innovation, Cybersecurity, and Technology Committee focuses on emerging technologies, cybersecurity threats, and data privacy. The committee's work includes developing best practices, model laws, and regulatory guidance to protect consumers and ensure the insurance industry's resilience. With the seemingly constant issues of data breaches, AI-enabled fraud and criminal acts, and newly emerging lawsuits against insurers using algorithms to make claim decisions, this committee's work is of the utmost importance. Thankfully, the NAIC's Innovation, Cybersecurity, and Technology Committee has sub-committees with specific focuses on all of these issues. Subcommittees of the NAIC Innovation, Cybersecurity, and Technology Committee Cybersecurity Task Force―Focuses on developing and updating model laws, regulations, and guidelines related to cybersecurity. They monitor emerging threats and provide best practices for insurers to protect sensitive data. Big Data Working Group―Analyzes the implications of big data in the insurance industry, including the use of data analytics, predictive modeling, and AI. They aim to ensure data usage complies with privacy laws and ethical standards. Artificial Intelligence (AI) Working Group―Evaluates the use of AI in insurance, addressing issues like algorithmic fairness, transparency, and accountability. This group ensures that AI applications enhance efficiency without compromising consumer protection. Innovation and Technology Task Force―Monitors technological advancements such as blockchain, IoT, and mobile technology. They assess how these innovations can be integrated into insurance practices while ensuring regulatory compliance. Privacy Protections Working Group―Focuses on drafting and revising privacy laws to protect consumer data. They track legislative developments and ensure that insurers adhere to evolving privacy regulations Participation and Access to Information While NAIC meetings are generally closed to the public, participation is possible through a few select nonprofit organizations (like national policyholder advocacy nonprofit, United Policyholders), trade associations (for regulators, insurance industry personnel, or adjusters), or other entities that may have access to these meetings. Engaging with or supporting these few organizations is crucial, as they represent balance by introducing consumer protection voices and professional perspectives within regulatory discussions. Accessing information about NAIC committees and their work can be done through the NAIC website, where reports, model laws, and regulatory updates are available. Active involvement ensures that stakeholders stay informed and contribute to shaping the regulatory landscape. Importance of the Innovation, Cybersecurity, and Technology Committee The committee addresses critical and emerging issues, ensuring that the insurance industry can adapt to technological advancements while maintaining robust consumer protections. Below, I'll list just a few insurance industry issues that are related to the committee's, and sub-committees' focuses: Mobile Claim Inspections―Mobile technology has revolutionizing property damage claim inspections since the insurance industry's 2020 push, but this brings significant transparency and consumer protection challenges. Artificial Intelligence (AI) Liability Risks―The Air Canada chatbot case underscores the risks of AI in customer interactions. Properly managing these risks is essential to avoid liability issues. Many users of AI are not aware that AI can―and often does―hallucinate. Hallucinate means: makes stuff up. Yeah. Most people don't know that all AI models do this, albeit at varying frequency and severity. 😳 Remember the lawyers that were sanctioned, for using ChatGPT to write to write their briefs submitted to the court? Well, they were victims of AI hallucination, as ChatGPT made up case law that didn't exist, and they didn't bother to verify that the cases existed. Be sure to catch up on your Digital Literacy, before using AI tools. Algorithmic Decisions in Insurance―Prominent healthcare insurer Cigna received two 2023 class action lawsuits over their algorithmic claim denials, using a program called PXDX, highlights the need for regulatory oversight to ensure fairness and transparency in AI usage. State Privacy Legislation―Evolving state privacy laws require constant monitoring and adaptation to ensure compliance and protect consumer data, which of course relates to the insurance industry. Insurance companies are purportedly large buyers of consumer data, including data purchased from their vehicles (car manufacturers are one of the biggest data harvesters and brokers selling this data, when it comes to any smart vehicle, which is most currently manufactured). Each state's existing, evolving, and upcoming privacy laws are all different, so it makes protecting consumers a bit more challenging. Many state privacy laws have such high thresholds, that many businesses may not meet them, and government and nonprofit bodies are often exempt from privacy laws (these are not the same as data protection laws, which all organizations typically must adhere to, in most states). Lack of uniformity of state privacy laws are just one unique issue. Data Breach Management―Data breaches are so common now, that states like Florida are introducing Cybersecurity Immunity Laws. How common are data breaches right now? So common, that data breaches affect so many large businesses and government bodies, that it's hard to keep track of. Use of, and accessibility to of AI and other technology by criminals and bad actors, is a large reason. While this may all seem overwhelmingly alarming, there is hope. With the NAIC's Innovation, Cybersecurity, and Technology Committee on the watch, they can help to ensure that the insurance industry can safely navigate technological innovations, while protecting consumer data, consumer rights and protections, and complying with evolving regulatory requirements. Engaging with this committee, directly or through related organizations that collaborate with the NAIC, is essential for supporting and staying updated on critical regulatory developments. If you found this article insightful, please share with a colleague who needs to know! Be sure to subscribe to get education about regulatory and consumer protection insurance matters, and soon insurance history, that you won't find anywhere else. ✌🏽 Be well,

"Roof facets", and "interfering trades" aren't real. Explore concerning roof insurance claim trends with Sarah Parker, Public Adjuster. Learn about active participation, adjuster roles, and strategies for navigating policy specifics to ensure fair claims handling. Table of Contents Key Concepts AI Summary Get Claim Help 🔑Key Concepts Active Participation—Property owners should actively engage in the insurance claims process to ensure fair handling. Understanding Policies as Contracts—Recognizing the insurance policy as a binding contract is crucial for effective claims management. Role of Adjusters—Understanding the roles of different types of adjusters (staff and independent) who assess roof damage. Documentation—The importance of thorough documentation and possibly hiring independent experts to ensure comprehensive damage assessment. Consumer Complaints on the Rise—Increased scrutiny and limitations by insurance companies have led to a rise in consumer complaints. Matching Exclusions—Challenges with insurance companies covering the costs to match undamaged parts of the roof for aesthetic consistency. Insurance Strategy Adjustments—As claim frequencies increase, insurance companies strategically impose more restrictions to minimize payouts. New phrases of concern to watch out for: Roof Facets, Interfering Trades Navigating Policy Specifics—Importance of knowing the details of one's insurance policy to understand coverage limits and exclusions. AI Summary: In the latest installment of the "Catch UP" series with policyholder advocacy nonprofit United Policyholders' director, Amy Bach, Public Adjuster Sarah Parker offers her expert insights into navigating the increasingly complex landscape of roof damage and insurance claims. Based in Minnesota but attuned to national trends, Sarah delves into common challenges faced by property owners nationwide, when filing claims for roof damage. Amy and Sarah emphasize the importance of active participation in the claims process, suggesting that property owners understand their insurance policies are binding contracts that require careful consideration. Sarah highlights typical procedures following a claim, such as the involvement of insurance adjusters and the potential benefits of hiring independent experts or contractors to ensure thorough documentation and assessment. The discussion also covers recent (and concerning) trends in insurance practices, including the increased scrutiny and limitations insurance companies are placing on roof damage claims. Amy points out the rising consumer complaints and the insurance industry's strategic adjustments in response to higher claim frequencies, which often complicate the claims process for homeowners. Sarah further explores specific issues such as matching exclusions and the importance of ensuring that repairs restore the roof to its pre-loss condition, not just in functionality but also in appearance, to maintain property value. She also touches on the critical nature of understanding policy specifics, as variations can significantly impact coverage. The conversation provides a deep dive into how insurance companies manage claims and the strategies they employ to limit payouts, offering valuable insights and advice to homeowners to help them navigate their claims more effectively. With Sarah's expertise, viewers gain a better understanding of the nuances of insurance claims and how to advocate for fair treatment under their policies. Need help with a commercial, HOA, or residential property claim? Sarah Parker and Parker Public Adjusting are here to help: